Student Charter

The Student Charter

Student Charter Image

What is the Student Charter?

The Student Charter has been created by students, the Students’ Union, and the University to reflect our values, community, and aspirations. The Charter ensures all students and staff can work together in partnership in an environment of equality, trust and respect.

Please read through the sections below to familiarise yourself with how you can be involved.

Click the link to download a one-page printable version of the Student Charter

1. The Students' Union (SUSU)

Student Charter Image 1 - SU

  • The Students’ Union is a charitable, members-based organisation which represents students within the University, locally and nationally.
  • The Union is run by full and part-time officers, elected annually to represent students.
  • You can get involved in Sports and Societies.
  • The Union organises social and sporting events, activities and trips throughout the year.
  • For confidential, impartial advice, visit the Students’ Union Advice and Support Centre.

2. Student Voice, Engagement and Partnership

2 - SVE&P

  • We want to hear your voice.
  • Student Reps represent you, allowing your voice to be heard and making improvements to your course and the University.
  • Find out who your Student Rep is, learn more about the Student Rep system, or apply to become a rep yourself.
  • The Students’ Union’s Student Voice team are here to encourage your engagement and partnership.
  • Through the annual Student Experience Surveys, we receive your feedback, which is used to improve your student experience.
  • Each semester, we gather your feedback on your course through Module Feedback.
  • We welcome your feedback when on work or study placements.
  • We are committed to the Wales Initiative for Student Engagement.

3. Communication and Information

3 - C&E

  • You can find comprehensive information about all aspects of your University studies in our Academic Guide.
  • We offer the highest standard of service and communication.
  • You should check your University email and other forms of communication regularly.
  • We will let you know of any changes to your teaching or assessment as soon as is possible.
  • You must tell your College about any absences and about special circumstances which might affect your studies.
  • Please keep your personal information (name, address, etc.) held by the University up-to-date.
  • All our information about you is treated responsibly and confidentially, in line with the Data Protection Act.

4. Welsh Language


  • We are a bilingual institution.
  • Tell us about your Welsh language abilities and needs.
  • You have the right to be assessed in either Welsh or English.
  • Academi Hywel Teifi is here to support your Welsh-language learning and research.
  • Engage with the Coleg Cymraeg Cenedlaethol.
  • Read our Welsh Language Scheme.

5. How We Treat One Another


  • We treat each other with courtesy and respect.
  • We treat everyone equally regardless of age, disability, sex (gender), pregnancy and maternity, race, religion, sexual orientation or gender assignment.
  • Read our Strategic Equality Plan.
  • We encourage positive relationships with local communities.
  • Everyone has the right to dignity in work and study, free from prejudice and harassment.
  • In our communications (including e-mail and social media), we respect the above.
  • You must inform the University if you are charged with any criminal offences.
  • When on work or study placements, we are ambassadors for the University.
  • You are responsible for any guests you bring to the University.
  • We take allegations of misconduct very seriously and deal with them fairly, following our Disciplinary Code and Procedures.

6. Your Arrival and Induction


  • You will be welcomed by the University and Students’ Union with induction activities and events.
  • When you first arrive and enrol, make sure you provide the necessary documents and information.
  • If you are an international student, you will need to provide necessary documents, including visas.
  • When you arrive, please tell us about any special circumstances or disabilities.

7. Learning, Teaching and Research


  • We offer high-quality, research-led and practice-driven teaching, delivered and supported by excellent staff.
  • We provide access to world-class learning and research resources and support through the University libraries.
  • We will prepare you for the global workplace, further study, and careers.
  • We offer excellent opportunities to study and work abroad.
  • You must attend all lectures, seminars, and other scheduled sessions throughout the academic year.

8. Academic Integrity, Assessment and Feedback


  • Your work must be your own. Ensure that you avoid plagiarism and other forms of unfair practice.
  • Work must be submitted on time.
  • Tell us about any special circumstances which affect your work or assessment.
  • We provide helpful, clear and timely feedback on assessed work.
  • We produce clear timetables for the scheduling, submission, marking and return of assessed work.
  • You should have opportunities for formative assessment.

9. How We Support You

9 - HWSY

  • Your Personal Tutor or Supervisor provides pastoral care and helps with your personal development and academic progress.
  • Our Student Services and the SUSU Advice and Support Centre offer professional, confidential and impartial advice, guidance, and support.
  • The Students’ Union’s elected Full-Time Officers are here to support you.
  • External sources of advice, support, and guidance.

10. Personal Development and Employability


  • You will be supported by the Swansea Employability Academy (SEA).
  • Undertake work and study placements, here and across the globe.
  • Enjoy our top class sport, fitness, cultural and recreational facilities.
  • Develop your Higher Education Achievement Report (HEAR) by getting involved and taking opportunities.
  • Consider student volunteering with Discovery, become a student rep or student ambassador.
  • When you finish your studies, attend your Graduation Ceremony, join the Alumni Association and grow your network.

11. Appeals, Concerns and Complaints


  • You can appeal decisions, express concerns, or make complaints.
  • Appeals and complaints are dealt with impartially and in a timely manner.
  • You can get support from your College, SUSU and Professional Services.
  • You can get advice from SUSU Advice and Support Centre.
  • If your issue remains unresolved, you can refer it to the Office of the Independent Adjudicator.

12. Your Money


  • Find out about tuition fees and other costs at University.
  • You are responsible for paying your tuition fees and charges in full and on time.
  • It is important to understand what your tuition fees are spent on and about University funding.
  • The Money Advice and Support Service is here to help you.

13. Health, Welfare, Environment and Sustainability


(photo by Stephen Doerr, Dept. of Geography)

  • We safeguard and promote the health, safety and welfare of students, staff and visitors.
  • You are responsible for your own health, safety and wellbeing and should avoid putting yourself or others in danger.
  • If you have an accident, you should report it.
  • We are committed to Sustainability and Carbon Reduction, for example through energy saving, recycling and sustainable travel practices.
  • We support the Green Impact Students’ Unions and other environmental initiatives.
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