Academic Services

About Us

Opening Times

Monday to Friday 8:30am-5:30pm

The office will be closed on Bank Holidays and over the Christmas closure period.

Contact Us

Academic Services
Swansea University
Singleton Park

+44 (0) 1792 606000

Email us

Find Us

Academic Services is found on the main Singleton Campus. 

Academic Services Reception can be accessed via the doors to the Singleton Abbey Stable Block (Building 2.1 on the Campus Plan).

Customer Service Excellence

Academic Services, in a joint application with Student Services and Information Services and Systems, have been granted the Cabinet Offices Customer Service Excellence Award which is given in recognition of individuals or teams who have gone the extra mile to deliver outstanding Customer Service. 

The Award was based on submitted documentation, in addition to a two-day assessment visit in March. The assessment included interviews with University students, staff and external partners to ensure that we met the required level of service in five areas:

  • Customer Insight
  • The Culture of the Organisation
  • Information and Access
  • Delivery
  • Timeliness and Quality of Service

Raymond Ciborowski, Registrar of Swansea University said: "We are very proud that staff from our University have been recognised again for this award. Our Library and Information Services were one of a small number of university libraries and ICT services in the UK to achieve the Customer Service Excellence Award back in 2007. Now our Professional Services Teams have shown that they too can provide an outstanding service. The joint application award is a first for a University from Wales and highlights the excellent service that the teams provide all year round to our academic community." 

Module Feedback

Student studying

Find out how to access the questionnaire and how your feedback will be used to make improvements.


All you need to know about examinations at Swansea University

Frequently Asked Questions

Here are some of the most common queries that you may have regarding your studies.


Up-to-date news, forms and documents for current students are available on Academic Services' MyStudies site.

Academic Guide

For academic regulations, policies and guidance, please visit the online Academic Guide.


Learn more about the ways that you can improve your employability through resources available from the University, including Gradintel and the Higher Education Achievement Report (HEAR).

Binding Services

Did you know that the University runs a binding service for students? For more details, click here.

Graduation Information

Go to the Graduation website to find out all there is to know about the degree congregations, how to prepare for your big day, success stories and more!

Attendance Monitoring

A new student attendance monitoring (SAM) system is in place across both Bay and Singleton campuses.

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